Welcome to www.EventSupplyEurope.com!
By using our website / facebook page, you confirm your agreement to our Terms and Conditions as presented below.
Products stock may vary. Contact us before placing an order to make sure your desired item is available for shipping in your country in time according to your needs.
1. Order processing time (the time we need to confirm with you, execute and send your order) – between 2-8 working days
2. Shipping time (the time the shipping company needs to transport your order to destination country) : 1-4 weeks
3. Shipping cost (fixed price): 10 EUR (sample or final order)
PLEASE NOTE! Personalised products need more time while products with no custom made features can be shipped faster.
Sample. If you want to check product quality, size and colours you can order a sample (1 pcs) not personalised. It will be dispatched to you (the buyer) via priority post service. The sample will be sent to you in 1-3 working days after receiving your confirmation and payment.
Orders. Products will be sent to you in 2-8 working days after receiving your confirmation and payment. It will be dispatched to you (the buyer) via priority post service.
After placing an order, we will contact you via e-mail, in up to 24 hours to check with you all data from your order.
If you order invitations, menus or other personalised products, we will send you in 24-48h an online version via e-mail for you to check carefully the text, colour, page alignment. We will print your personalised text ONLY AFTER we receive your approval via e-mail. After receiving your approval we will execute your confirmed personalised products and NO changes will be made.
RETURNS and REFUNDS
Personalised orders cannot be returned. We suggest you ask us all the details you need to make sure the product is as you want. Extra pictures can be provided. To be 100% sure that products are as you expect, we recommend you order a sample.
Products with standard design and no personalised features can be returned in up to 14 days from receival. The return shipping cost will be paid by the buyer. All import taxes will be paid by the buyer. The net amount of money from buyer’s order will be returned in a pay pal account mentioned by the buyer. Extra fees can occur.
In order to avoid the waste of time and money, please read products description very carefully and ask our support team all the details you need to better understand the product you are interested to buy.